The short version of how we handle your data. For the complete legal version —
including CCPA / GDPR rights, sub-processors, retention, and how AI providers
are used — see our Privacy Policy.
In three sentences:
Your data lives in our database, not with the AI provider. We send a context snapshot to the AI to answer each message; the AI doesn't keep a profile of you.
We do not sell your personal information. We share only with the sub-processors needed to run the Service (cloud hosting, AI providers for coaching, device-integration partners you connect).
You can delete your chat history, your app memory, individual activities, or your entire account at any time from your profile.
What we collect
Account info — email, name, profile
Activity data — workouts, metrics, GPS tracks (only for activities you record)
Coaching conversations and derived "app memory" (stored by us, not the AI)
Usage logs for security and debugging
What we don't collect
Payment card numbers (handled by a PCI-compliant processor when paid plans launch)
Government-issued IDs, social security numbers
Real-time location outside the activities you record
Microphone, camera, or your phone's contacts / calendar / messages
Third-party advertising trackers — we don't use any
Your controls (self-service)
Access: most of your data is visible in your profile and activity list.
Clear chat history or reset app memory — buttons on your profile page.
Delete individual activities — from the activity detail page.
By request
Submit through our contact form (topic: Privacy) — we respond within 30 days (45 for CCPA):
Full data export — a copy of your account, activities, wellness data, and coaching history.
Account deletion — permanent removal of your account and associated data.
Other privacy / GDPR / CCPA requests not covered by the self-service controls above.
Security
HTTPS / TLS for everything in transit
Encryption at rest for stored data and OAuth tokens
Passwords hashed with modern algorithms — never stored in plaintext
Suspect a vulnerability? Report it via the contact form with "Security" topic.
The full version: Our Privacy Policy is the source of truth. This help page is a friendly summary; the policy has the complete details and is the canonical document if there's ever a discrepancy.
